Free shipping on orders over $49
Email support, reply within 1 business day
Last updated: August 24, 2026
Orders placed on this store are fulfilled from within the United States. Nothing crosses a border on its way to you, so there are no customs charges, duties or import paperwork.
We ship to all 50 US states Any state we cannot reach is listed here before this store opens for orders.. We do not currently ship to US territories, APO/FPO addresses or outside the United States.
We are finalizing our US fulfillment partner. Exact processing times, including the production time for personalized items, are published here before this store opens for orders.
Delivery times per shipping method are published here before this store opens for orders.
Delivery estimates are estimates. Carrier delays, peak season, holidays and weather can add time, and we will always tell you if we know your order is running late.
Shipping is free on orders over $49. Below that it is a flat $5.95, no matter how many items you order. Your shipping cost is shown at checkout before you pay.
As soon as your order ships you receive an email with a tracking link so you can follow it in real time.
If your order contains items that ship from different locations, it may arrive in more than one package. You are never charged extra for that.
You are responsible for entering a correct and complete shipping address. If a package is returned to us because the address was wrong or incomplete, we can reship it once you cover the reshipping cost, or refund the order minus the original shipping cost.
Carriers may leave the package at your door, with a neighbor or at a pickup point, or attempt delivery again, according to their own rules.
Did your package go missing or arrive damaged? Email us within 14 days of the delivery date with your order number and, if there is damage, a few photos. We will investigate with the carrier and make it right.
Email support@pets-palace.org and we will reply within one business day.
