Everything ships from inside the United States, so there are no customs fees or import paperwork. Exact processing and delivery times are published here before this store opens for orders.
Can I return a product?
Yes. You have 30 days after delivery to request a return. Personalized items can only be returned if they arrive damaged, defective or wrong. The conditions are in our refund policy.
Do you also give nutrition advice?
Absolutely! Email us at klantenservice@pets-palace.nl and our pet experts will gladly help you choose the right food for your buddy.
Where can I find my invoice?
Your invoice is included in your confirmation email and available in your account under Orders.
