Contact Information

Last updated: August 24, 2026

Company details

Pet's Palace is a trade name of Elderenbos Media.
Mauritslaan 49, 6129 EL Urmond, the Netherlands
Chamber of Commerce (KVK): 67636659
EU VAT: NL002350644B74

Customer service

Email: support@pets-palace.org
Response time: within one business day, Monday through Friday.

We handle all support by email so that every question is answered by someone who can actually see your order. We do not offer phone support.

What we can help with

• Delivery and tracking
• Returns and refunds
• Product questions
• Billing questions
• Privacy requests

Privacy requests

For requests about your personal information (access, correction, deletion, opting out of sale or sharing), email support@pets-palace.org with the subject line "Privacy request". See our Privacy Policy for the full details.