Track Your Order

As soon as your order ships, we email you a tracking link. Click it to follow your package in real time.

No tracking email yet?

• Check your spam or promotions folder, tracking emails often end up there.
• Personalized items are made to order, so tracking arrives once production is finished.
• Still nothing? Email support@pets-palace.org with your order number and we will look it up for you.

Tracking has not moved in a few days

That usually means the carrier has not scanned the package at its next stop yet. It normally catches up within a day or two. If nothing has changed after 5 business days, email us and we will chase the carrier.

Marked as delivered but nothing arrived

Check with your household and neighbors, and look in any safe spot the carrier uses. Packages sometimes show as delivered a little early. If it has not turned up within 24 hours, email us and we will sort it out.