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These billing and payment terms apply to every order placed on this store.
All prices are shown in US dollars (USD) and exclude sales tax. Where we are required to collect sales tax, it is calculated and added at checkout based on your shipping address. Shipping costs, if any, are shown before you complete your order.
Payment is taken when you place your order, using the payment methods offered at checkout. The charge appears on your card or account statement as Pet's Palace or Elderenbos Media. Your order is processed and shipped only after payment is confirmed.
Pet's Palace is a European company. If your card is issued outside the United States, your bank may apply a currency conversion or foreign transaction fee. That fee is set by your bank, not by us.
You receive an order confirmation by email after every purchase. Need a formal invoice? Email us and we will send one.
For cancellations, returns and refunds, see our Refund Policy. Refunds are always issued to the original payment method.
Pet's Palace is a trade name of Elderenbos Media, Chamber of Commerce 67636659, EU VAT NL002350644B74, Mauritslaan 49, 6129 EL Urmond, the Netherlands.
